We answer every support email within one business day. Pick the channel that fits your question — or scroll for the things we can’t handle over email.
Account questions, billing, refunds, document issues. We respond within one business day.
Email this deskSpotted an outdated fee, deadline, or form number? Send the source and we'll verify and fix.
Email this deskProcess servers, attorneys, courts, legal aid orgs, and integration partners.
Email this deskInterview requests, data requests, and stories about access to justice.
Email this deskWe’re happy to send a real reply — but these aren’t things email support can do. Save yourself a round trip.
If you’re asking whether to accept a settlement or sue a specific person, the answer is “consult a licensed attorney in your state.” We give general information, not advice on your facts.
Our state guides are how we deliver scalable information. One-off case review isn’t something we offer. The guide for your state covers what we’d tell you anyway.
If you need to serve a defendant, hire a process server or your local sheriff. CivilCase is not an authorized agent for service.
Most desks reply within one business day. Editorial corrections take longer because we verify against the source. Press and partnerships get triaged within three days.
Our mailing address publishes with the public launch. For now, please send anything you’d normally mail to support@civilcase.com and we’ll route it.
If you’re here to send a demand letter, you can begin in under three minutes. No support ticket required.