These terms govern your use of civilcase.com and the products we sell through it. Read them before signing up or paying for anything. By using CivilCase you agree to these terms and to our privacy policy and disclaimer.
Last updated: May 13, 2026
CivilCase is a technology product. Using this site does not create an attorney-client relationship, and nothing you tell us is privileged. We do not provide legal advice. See our disclaimer for the full picture.
By accessing or using CivilCase you agree to these terms. If you do not agree, do not use the service. If you are using the service on behalf of an organization, you represent that you have authority to bind that organization to these terms.
CivilCase is a self-help legal-technology platform that helps individuals and small businesses prepare procedural documents (demand letters, filing guides, court-prep packs, post-judgment collection plans) for state small-claims and civil cases.
CivilCase is not a law firm. We do not represent you, advocate for you in court, or provide legal advice. No attorney-client relationship is created by using this site, purchasing a product, or communicating with our staff. Nothing you submit through the site is protected by attorney-client privilege.
To use CivilCase you must be at least eighteen years old, a resident of the United States, and legally capable of entering into a binding contract. CivilCase content addresses procedure in state small-claims and limited civil divisions only. It does not address federal court procedure or the laws of other countries.
When you create an account you are responsible for keeping your login credentials secure and for everything that happens under your account. Tell us promptly if you suspect unauthorized access. You must provide accurate, current information when you sign up and when you update your profile.
Some products are paid. Prices are shown before checkout and you are charged at the time of purchase. Payments are processed by Stripe; we do not store full card numbers.
Refund policy. Because our products are digital and generated on demand, refunds are limited. If a product was not delivered because of a technical issue on our end, we will refund the purchase or regenerate the product at your choice. We do not refund a successfully delivered product because you changed your mind, settled your dispute, or were unhappy with the legal outcome of your case. We do not control courts, defendants, or the law, so we cannot guarantee any particular result.
Postal-mail delivery of demand letters is handled by a third-party mail vendor. Once a letter has been queued for delivery it cannot be recalled or refunded. Delivery timeframes are estimates and are subject to the postal service.
You agree not to:
You retain ownership of everything you submit to CivilCase: the facts of your case, documents you upload, names, and other case inputs. By submitting content you grant us a worldwide, royalty-free license to use it only for the purposes of running the service for you (generating your demand letter, filing guide, etc., and storing it in your account).
You are solely responsible for the accuracy of what you submit and for any documents you sign, mail, file, or rely on. Court filings carry consequences. Verify everything before acting.
The CivilCase brand, the site design, our state guides, our blog posts, our demand-letter templates, and our research content are owned by us or licensed to us. You may use the documents we generate for you for your own legal matter. You may not republish, redistribute, or copy site content for commercial use without written permission.
CivilCase uses AI models to draft procedural documents and research. AI can produce text that looks correct but is wrong, out of date, or inapplicable to your situation. You are responsible for reviewing every output before relying on it, sending it, signing it, or filing it. We disclaim any guarantee that AI-generated text is legally accurate, sufficient, or suitable for your specific case.
The service is provided on an “as is” and “as available” basis. To the maximum extent permitted by law, CivilCase disclaims all warranties of any kind, whether express or implied, including warranties of merchantability, fitness for a particular purpose, accuracy, and non-infringement.
We do not warrant that the site will be uninterrupted, error-free, or free of harmful components. We do not warrant that any information or document we provide is correct, complete, current, or sufficient for your case. Court rules, fees, deadlines, and forms change. Verify with the clerk before filing.
To the maximum extent permitted by law, CivilCase, its officers, directors, employees, and agents will not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, including lost profits, lost revenue, lost data, or business interruption, arising out of or in connection with your use of the service, even if we have been advised of the possibility of such damages.
Our total cumulative liability to you for any claim arising from or relating to the service is limited to the greater of one hundred dollars ($100) or the amount you paid us in the twelve months preceding the event giving rise to the claim.
Some jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, so the above limitations may not apply to you in full.
You agree to defend, indemnify, and hold harmless CivilCase and its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses, including reasonable attorneys’ fees, arising out of or in any way connected with your use of the service, your violation of these terms, your violation of any rights of another, or any document you create, send, sign, or file using outputs from the service.
You can stop using the service at any time. You can request deletion of your account through our contact page.
We may suspend or terminate your access to the service if we believe you have violated these terms, abused the service, placed the service or other users at risk, or if we are required to do so by law. Outstanding paid orders will be honored or refunded at our discretion as part of the termination.
These terms are governed by the laws of the State of Delaware without regard to conflict-of-laws principles. You agree that any dispute arising out of or relating to these terms or the service will be resolved in the state or federal courts located in Delaware, and you submit to the personal jurisdiction of those courts. Either party may seek injunctive relief in any court of competent jurisdiction for misuse of intellectual property or confidential information.
Nothing in this section prevents you from bringing a small claims case against CivilCase in your home state’s small-claims division if that division has jurisdiction over your claim under your state’s law.
We may update these terms from time to time. When we do, the “last updated” date at the top of this page changes. Material changes will be highlighted on the site or sent to your account email. If you continue to use the service after a change takes effect, you accept the updated terms. If you do not agree to the updated terms, stop using the service.
Questions about these terms can be sent through our contact page.
By using CivilCase you accept these terms. Most disputes are simple enough for a demand letter to resolve without filing anything.